Every relationship begins with connection: a welcome, a thank-you, a story that inspires.
Social Sync’s Supporter Journeys help you turn those moments into lasting relationships.
Build automated, personalised journeys that reach people on the channels they use most, whether that’s email, SMS, Facebook Messenger, or WhatsApp.
Tackle email and SMS in platform and let us take care of WhatsApp and Messenger for you.
Social Sync’s Supporter Journeys replace scattered outreach with coordinated, multichannel engagement.
Instead of sending one-time messages, you can design intentional supporter flows that nurture relationships, from a first sign-up to long-term advocacy.
Whether it’s a campaign update, event reminder, or personalised thank-you, every message is timely, relevant, and deeply human.
The Social Sync platform eliminates the technical complexity that traditionally stands between great causes and successful fundraising campaigns.
Supporter engagement has become more complex and because of that, more fragmented.
Nonprofits juggle multiple tools for email, SMS, and social messaging. Supporters get inconsistent experiences, and teams lose time managing disconnected systems.
Supporter Journeys unify these channels under one strategy.
Social Sync automates personalised, cross-channel conversations that feel one-to-one, so your team can focus on impact, not logistics.
Design and launch automated supporter experiences in minutes, no technical setup required.
Core capabilities include:
Cross-channel automation: Orchestrate personalised journeys across email, SMS, Messenger, and WhatsApp.
Dynamic personalisation: Tailor messages based on supporter data, behaviors, and campaign activity.
Trigger-based messaging: Send timely communications when someone donates, signs up, or takes action.
Two-way interaction: Enable real conversation via SMS, Messenger, or WhatsApp replies.
Performance insights: Measure engagement, conversion, and supporter growth across all channels.
Bring your journeys to life instantly with prebuilt content and visual resources designed for nonprofit storytelling.
Journey templates: Welcome sequences, donor thank-yous, event onboarding, campaign reactivation.
Smart merge fields: Automatically include names, campaign links, impact stats, and milestones.
Rich media support: Add photos, videos, or short clips to increase connection and authenticity.
Real-time analytics: Understand what resonates and refine your approach effortlessly.
Everything you need to deliver professional, personalised communication, without a large team or complex setup.
Social Sync’s Supporter Journeys are built on insights from thousands of real-world campaigns.
We’ve distilled what works, and automated it for you.
AI-powered optimisation: Adjust timing, tone, and channel mix automatically with Campaign Wizard for higher engagement.
Best-practice frameworks: Pre-tested structures for acquisition, retention, and re-engagement.
Continuous learning: Every message improves future outreach through built-in performance feedback.
It all adds up to your supporters getting the right message at the right time.
Ultimately, your team gains efficiency, focus, and measurable results.
Organisations using Social Sync’s Supporter Journeys report significant gains across every stage of the relationship lifecycle:
Higher open and response rates than traditional email-only campaigns.
Increased repeat donations and long-term supporter retention.
Streamlined workflows with less manual coordination.
Stronger emotional connection through personalised, real-time messaging.
It’s more than automation, it’s scalable human connection.
Social Sync’s engagement infrastructure is designed for performance, reliability, and compliance.
Channel integration: Seamlessly connect with your CRM and existing communication tools.
Secure and compliant: Built for global nonprofit data and consent standards.
Unified supporter view: See every interaction across email, SMS, Messenger, and WhatsApp in one place.
Future-ready: Easily add new channels as supporter behaviors evolve.
With Social Sync, your engagement stays consistent, connected, and scalable across every platform your supporters use.
Social Sync’s Supporter Journeys help you create automated, personalised communication that deepens relationships and drives action.
Our team can help you map your first journey and align it with your fundraising and engagement goals.
Start building your first journey today.
The future of supporter engagement is connected, personal, and effortless — and your community is ready for it.
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