Table of Contents

Who we are

This is the privacy statement of Social Workshop Ltd a company incorporated in England with registration number 13500749 and having its registered office at Moorgate House, Clifton Moor Gate, York, England, YO30 4WY, trading as “Social Sync”.

What we do

Social Sync is a software application that allows non profit organisations to create and manage fundraising campaigns, collect donations, deliver supporter journeys and build a database of anyone who has shown an active interest in their cause.

Types Of Personal Information We Collect

With your permission, we may collect, use and store different types of personal information about you, which we have grouped together as follows:

Types of personal informationDescription
IdentityYour name, title, pronouns, date of birth, gender, username or similar identifier.
ContactYour address, email and phone number.
DemographicDetails about your work or profession, nationality, education and where you fit in to various social or income groupings
Nonprofit affiliationNonprofits using our system may, with your permission, capture personal data in reference to your relationship with their cause.  Such as: what your connection to their organisation is, why you have chosen to support them and services of theirs you may have accessed.
Other types of personal dataNonprofits using our system may, with your permission, capture other types of personal data. Such as;
– personal data revealing racial or ethnic origin;
– personal data revealing political opinions;
– personal data revealing religious or philosophical beliefs;
– personal data revealing trade union membership;
– data concerning health;
– data concerning a person’s sex life; and
– data concerning a person’s sexual orientation.
ContractualDetails about the services we provide to you.
TechnicalYour internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

How We Use Your Personal Information

Social Sync uses your personal data to provide the services you have requested and to improve your experience when supporting a nonprofit.


  • to administer your account and manage fundraising campaigns for a nonprofit
  • processing donations and enabling nonprofits to claiming Gift Aid
  • processing a purchase from a nonprofit, such as an event ticket or merchandise.

Improving your supporter experience

  • joining up your data to ensure nonprofits have the most accurate data to support you and manage any enquiries,
  • we enable nonprofits to send relevant communication to you through different channels about your fundraising, donations, purchases and their work based on your preferences.
  • to send you updates about our services.

Where We Collect Your Personal Information From

We may collect personal information about you (or your business) from the following sources:

Data you provide directly when using our services such as;

  • Form submissions
  • Replies to communications

Usage data we collect when you use our services:

  • Modifications you make to your account or associated settings
  • Your fundraising and donation activity
  • Communication preferences

Social Sync offers multiple third party integrations to improve your giving experience.  These third parties may share personal information with us if you should choose to use them such as;

  • Information about your identity
  • Contact information
  • Demographic information
  • Usage data
  • Technical information

Site Usage And Third Party Tracking

Social Workshop Ltd uses cookies and similar technical tools to collect information about your access to our website and the services we provide.

A cookie is a small text file that contains a unique label or cookie ID number.  When you visit a website that uses cookies, the website sends a cookie to you browser’s software and it is stored on your computer even after you leave the site.  When you visit the website at a later date the cookie’s ID number is sent back to the website, allowing the website to recognise the user which can be really useful for you.  This remembers you on repeat visits effectively letting you move around the Site without having to keep re-introducing yourself.

Our cookies aren’t used to identify you personally.  They’re just here to make the site work better for you.  Indeed, you can manage and/or delete these small files as you wish.

To learn more about cookies and how to manage them, visit

We use cookies to:

  1. Remember that you have used our website or services before.  This means we can identify the number of unique visitors we receive to different parts of the website.
  2. Store your preferences so that you do not need to input these every time you visit our website or access our services.
  3. Customise elements of the layout and/or content of the pages of the website for you.
  4. Collect statistical information about how you use our website and services so that we can improve them.
  5. Gather information about the pages on the website that you visit and, in conjunction with 3rd party information, about other websites that you visit, so as to place you in a “market segment”.

This information is only collected by reference to the IP address that you are using, but does include information about the county and city you are in, together with the name of your internet service provider.

Who We Share Your Information With

We may share your personal information with the following third parties who render services to us, our customers or to you, on our behalf;

  • Airtable; used as a data backup for some of our enterprise services and as a way of securely sharing data with our nonprofit clients
  • Loqate; to verify and validate contact information
  • Sendgrid; to email you on behalf of our clients
  • Twilio: to send SMS and WhatsApp messages on behalf of our clients


We may collect your basic contact details such as name and email address for the purposes of direct marketing.  When we do so we rely on the lawful basis of legitimate interests.  We collect contact details either directly from you or from publicly available sources in order to inform you of products we think you may be interested in.

How We Use Your Information To Make Automated Decisions

When providing our services, we sometimes use systems to make automated decisions based on personal information we have, or have collected from others, about you and/or your organisation.  This helps us to ensure that our decision-making is as efficient as possible.

The types of automated decisions we make are as follows:

  • Personalising communications: we may use your usage data to inform; your preferred communication channel, the best time to send you a communication, which communication to send you and to refine the content of communications.
  • Suggestions: we may use your usage and personal data to make recommendations to you of actions you can perform to improve your giving experience or other activities you may be interested in.

How Long We Keep Your Personal Information

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.  We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances you can ask us to delete your data: see your rights below for further information.

Where We Hold Your Personal Information Outside The UK

We may store some users’ personal data outside the UK or EU.  If we do, we ensure your data is processed only in countries that provide an adequate level of protection for your data or where the recipient provides appropriate safeguards, such as model contract clauses, binding corporate rules, or a certification scheme.

Using our Website

Our website may include links to third-party websites, plug-ins and applications.  Clicking on those links or enabling those connections may allow third parties to collect or share data about you.  We do not control these third-party websites and are not responsible for their privacy statements.  When you leave our website, we encourage you to read the privacy policy of every website you visit.

Your Rights

Access to your information – You have the right to request a copy of the personal information about you that we hold.

Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information – You have the right to ask us to delete personal information about you where:

  • You consider that we no longer require the information for the purposes for which it was obtained
  • We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below
  • You have validly objected to our use of your personal information – see Objecting to how we may use your information below
  • Our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information – You have the right at any time to require us to stop using your personal information for direct marketing purposes.  In addition, where we use your personal information to perform tasks carried out in the public interest or pursuant to the legitimate interests of us or a third party then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we may use your information – in some cases, you may ask us to restrict how we use your personal information.  This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information.  The right might also apply where this is no longer a basis for using your personal information but you don’t want us to delete the data.  Where this right to validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Portability – if we process personal information that you provide to us on the basis of consent or because it is necessary for the performance of a contract to which you are party, and in either case that processing is carried out by automated means, then you have the right to have that personal information transmitted to you in a machine readable format.  Where technically feasible, you also have the right to have that personal information transmitted directly to another controller.

Automated processing – if we use your personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision.  This right only applies where we use your information with your consent or as part of a contractual relationship with you

Withdrawing consent to using your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.

Changes To Our Privacy Statement

We keep this privacy statement under regular review and will place any updates on this website.  Paper copies of the privacy statement may also be obtained by contacting us.

Contact Information And Further Advice

If you have any questions about this privacy statement or our privacy practices, please contact our Compliance Team in the following ways:

Email address:

Postal address: FAO Compliance Team, Social Workshop Ltd, Moorgate House, Clifton Moor Gate, York, England, YO30 4WY


We seek to resolve directly all complaints about how we handle personal information here, but you also have the right to lodge a complaint with the Information Commissioner’s Office:


By phone: 0303 123 1113

By post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

Revision History

Version Date Description of Changes
V1 July 13th, 2022 Initial Creation
V2 August 31st, 2022 Major update and publication